A black box pops up while opening adobe illustrator 22

[Dhvani35147645rsqm]

Hello,

Need help with this.

while opening adobe illustrator 22 a black box pops up and there is no option to remove it and it freezes the software.

kindly support me with this

[Monika Gause]

Please do just contact Customer Care: https://helpx.adobe.com/contact.html

There are a couple of threads about black boxes, but I don't think any one of them has an answer.