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Adobe Express generated SVG QR codes cause Illustrator to crash

New Here ,
Feb 09, 2024 Feb 09, 2024

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Does anyone else have issues with Adobe Express generated QR codes causing Illustrator to crash?

 

Using the Express QR code generater if I download as SVG and then open that file in Illustrator, the app seems to struggle to deal with it. Sometimes it will let you start editing then crashes, sometimes it crashes on first mouse click. Tried one today - managed to adjust the QR code colour and get to the export selection screen, but then the app crashed while trying to export. Then every time I reopened the file, the first mouse click caused it to crash.

 

It's not the first time this has happened, it seems to really struggle every time I open Adobe Express QR codes in Illustrator. 😐

 

I'm using the latest version of Illustrator (January 2024, 28.2) on Windows 11.

 

👍

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Adobe
Community Expert ,
Feb 09, 2024 Feb 09, 2024

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Do you also have InDesign? Then I would suggest You use that for QR codes.

 

The ones generated in Express are just bad. If you want to clean it, try this: https://youtu.be/KQUrluJ5CU4

Express generates a mess of clipping masks and calls that an SVG file. In Illustrator this results in the "Clipping will be lost on roundtrip to tiny" warning that we all love seeing. Illustrator opens the file anyway and it can be cleaned. Here's how. And here's how to vectorize QR codes and how

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Thanks, am giving that a try. 🙂👍

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hello @carln90164570,

We understand that encountering technical issues can be frustrating. I tried replicating this behavior on my end but could not do so. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3T2ZCTb) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/49hc0Ve). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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Hi Anubhav,

the QR codes generated by Express are a mess. Could you perhaps talk to the team and maybe they can come up with a better solution?

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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Hi @Monika Gause,

 

Thank you for bringing up the issue with the QR codes generated by Express. We've logged a bug regarding this matter, and our product team is currently investigating it. They are aware of the concern and are working on improving the SVG files exported from Express into Illustrator.

 

We appreciate your attention to detail and your valuable feedback. If you have any further questions or suggestions, please feel free to share them with us.

For anything related to Adobe Express, you can contact @Amitej S.

 

Best regards,

Anshul Saini

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