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Adobe Illustratior initialization crash because to much fonts

New Here ,
Mar 03, 2023 Mar 03, 2023

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Hello everyone, I am asking for your solution.
I am using Ai 2020 24.1.2 (64 bit). The problem is that I have over 5000 fonts, when I install Ai the program opens normally and I use it normally, when installing 5000 and more fonts (while Ai is on) I also have no problems using the program. It takes a bit of time to get all those fonts into the program, but it updates very quickly in that regard. The problem occurs when the program turns off and I want to turn it on again, then Ai doesn't open at all, I get the initialization screen and that's it, it freezes, then I have to force turn it off and everything in a circle... Sometimes it asks me to do the test, which I confirm, but it freezes again and doesn't do the test for two days. Is there any solution to this problem? I've checked to see if I have any fonts that are corrupted or something, but there aren't any. I deleted everything from the fontcache, but the file FNTCACHE.DAT cannot be deleted, because when you restart the computer, it comes back again.
I didn't have any problems with these things before and it took me a while to figure out that it was because I removed all other things (configuration and others).

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correct answers 1 Correct answer

Community Expert , Mar 03, 2023 Mar 03, 2023

Uninstall at least healf of those. Use font management if you need them all.

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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Uninstall at least healf of those. Use font management if you need them all.

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Is it some kind of windows program or is it part of adobe?

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Font management software are third party applications. There are several ones.

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New Here ,
Mar 06, 2023 Mar 06, 2023

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Perfect solution! 
Thank you Monika!

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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You're welcome!

 

What you always have to keep in mind with font management software: before updating Illustrator to a new version always make sure that your font management app is compatible with that particular version of Illustrator as Illustrator is very peculiar about anything font related.

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hello @Milos28691273dyzl,

 

We understand how frustrating it can be to experience crashes. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try clearing the Font Cache by following the steps shared in this Microsoft Answers post (https://answers.microsoft.com/en-us/windows/forum/all/how-to-reset-font-settings-in-windows-10/e3739...) and check if it helps.

 

If the problem persists, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue. 

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Mar 04, 2023 Mar 04, 2023

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I don't have Windows Presentation Foundation Font Cache 3.0.0.0  only Windows Font Cache Service. Maybe it's the same. I deleted everything else from the FontCache folder.

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LEGEND ,
Mar 06, 2023 Mar 06, 2023

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Too many fonts always caused crashes in many apps (at different times). 5000 is too many.

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