Is this happening on all files or just one in particular? If it is happening for all files you might want to try resetting your Illustrator preferences. This will restore the program to its defaults which, hopefully fix the issue.
To reset preferences on a Mac:
The User Library folder in which Illustratorās preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (itās the folder with an icon that looks like a houseāit may have the userās name rather than āHomeā) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. āLibraryā will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called āAdobe Illustrator <Version #> Settingsā (earlier versions of Illustrator might just say āAdobe Illustratorā) and the file called ācom.adobe.Illustrator.plistā and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
The advantage of manually deleting preference files in this manner is that after youāve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized āmintā preference files (make sure that you quit the program before copying themāthat finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
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