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Adobe Illustrator 2020 (24.1.1) only save tmp files when saving AI files

New Here ,
Apr 23, 2020 Apr 23, 2020

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I have a weird problem with Illustrator CC 2020 (24.1.1). Illustrator only saves my AI file progress as multiple .tmp files to the same location as my AI file is located (every "save" or "save as" process creates a new .tmp file, but do not save progress to the AI file itself, .tmp files don't disappear after succesful save as they should). Just noticed this when I lost about 1h worth of work, when Illustrator didn't save progress to the AI file itself but only to the multiple temporary files. Have anyone found solution to this, I noticed that I haven't been the only one with this problem. I have very tight deadlines and this problem is really frustrating, now trying to install older versions of Illustrator. Usually my files are quite large (about 80mb or more) and this has never occured before. Still some large AI files saves just fine without this problem happening. There is my saving preset attached as image.

 

Working on WIN10 (ver. 1909)

I'm working straight from my Dropbox-account (also saves go straight to my Dropbox, not local disks).

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New Here ,
Jun 18, 2024 Jun 18, 2024

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I've been having this exact issue as well, it hasn't been an issue until this morning, not sure what changed for it to start doing that. I know it's been a while since you posted this, but have you found any kind of solution?

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Adobe Employee ,
Jun 30, 2024 Jun 30, 2024

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Hello @Austin38024711ltwi,

Sorry to hear about your experience. I hope the problem is resolved by now. If not, kindly try saving it to a local directory on your computer, like the desktop, and check if it helps.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, the folder location where you're saving your work, and screenshots / a screen recording of the problem (https://adobe.ly/4cmFFOt), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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