Adobe Illustrator 2022 won't open at all in Mac.

New Here ,
Nov 10, 2021 Nov 10, 2021

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I'm in AI 2022 Version 26.0. I've also tried 26.0.1 (only other available older version in the CC Desktop App). My files do not open anymore at all. Even when opening the app without any file it just looks like this.

 

I've also searched similar experiences here, & I unfortunately cannot go as far as doing solutions that involve changing something in the Mac system as this is a company laptop. I am using Macbook Pro 2020, i5 1.4GHZ Intel, 8GB Memory.

 

Hope this resolves soon as I can't get work done and extremely frustrating.

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Bug , Performance

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correct answers 1 Correct answer

New Here , Mar 30, 2022 Mar 30, 2022
I wanted to give an update to my earlier comment, in case this helps others: Once I upgraded my Mac OS to the latest update, which was Monterey 12.2.1, and redownloaded the latest Creative Cloud Illustrator app everything started working perfectly again!

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the macOS? What happens when you try opening the app from the Creative Cloud desktop app?

I'd also recommend you to try Creative Cloud Cleaner Tool to remove the existing installation of the app & install again once done.

 

Let us know if it helps.

 

Regards,

Ashutosh

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New Here ,
Mar 01, 2022 Mar 01, 2022

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Hi, I'm having the same issue - even when I am opening illustrators from the Creative Cloud desktop app.

I'm working off an iMac running Catalina v10.15.7

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New Here ,
Mar 30, 2022 Mar 30, 2022

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I wanted to give an update to my earlier comment, in case this helps others: 

Once I upgraded my Mac OS to the latest update, which was Monterey 12.2.1, and redownloaded the latest Creative Cloud Illustrator app everything started working perfectly again!

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New Here ,
May 31, 2022 May 31, 2022

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Don't upgrade to OS 12.3 -- the problem will return.

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