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Adobe Illustrator 2023 27.0 speichert nicht

New Here ,
Oct 20, 2022 Oct 20, 2022

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Guten Tag, 

Wir können bei "Adobe Illustrator 2023" Version 27.0 keine Datei mehr lokal abspeichern. 

Wir haben keine Cloud Speicher zum testen.

Wir können auf Speichern unter klicken und den namen der Datei vergeben aber nicht den Button für Speichern auswählen, außerdem können wir links unter favoriten keine ordner auswählen. Es ist alles einfach  ausgegraut.

 

Was wir schon versucht haben:

- vorherige Versionen bis 26.0 zurück

- neu installieren der Applicationen + Adobe Cloud Client

- den OOBE Ordner geleert 

 

Ich verwende einen Mac Pro mit Monterey Version 12.3.

 

Habt Ihr eine Idee was wir noch machen können? 

Liebe Grüße!

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correct answers 1 Correct answer

Adobe Employee , Nov 08, 2022 Nov 08, 2022

Hi @alexandram69449978,

 

Thanks for trying the suggestion. I would suggest updating the macOS as there was a known issue with the save button greyed out. If that doesn't help, then try resizing the save dialog box size and check whether the saved button becomes clickable or not.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Hi @alexandram69449978 

Since your question is about Illustrator, I have moved this from the Using the Community forum where you posted.

~ Jane

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New Here ,
Oct 20, 2022 Oct 20, 2022

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Vielen Dank!

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Hat Illustrator über die Systemeinstellungen die Erlaubnis, auf die Festplatte zu speichern?

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New Here ,
Oct 20, 2022 Oct 20, 2022

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Danke für den Tipp.

Er hatte keinen Zugriff, hab ihm diesen jetzt gegeben hat aber leider nichts funktioniert.

Ich kann leider noch immer nichts speichern. 

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Ich würde erstmal den Rechner neu starten.

Falls es dann immer noch nicht klappt, die Voreinstellungen zurücksetzen. Dabei gehen natürlich benutzerdefinierte Settings verloren.

https://helpx.adobe.com/illustrator/using/setting-preferences.html (das gibt es auch auf Deutsch - aber in dieser Version sind mehr Infos)

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Vielen Dank für den Tipp, leider hat es nicht geklappt das Problem zu beheben.

 

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Hi @alexandram69449978,

 

Thanks for trying the suggestion. I would suggest updating the macOS as there was a known issue with the save button greyed out. If that doesn't help, then try resizing the save dialog box size and check whether the saved button becomes clickable or not.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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New Here ,
Nov 09, 2022 Nov 09, 2022

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Woooow, just resizing helped.
I didn’t even update first.

Thanks a lot for your help.

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Adobe Employee ,
Nov 12, 2022 Nov 12, 2022

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LATEST

Glad to hear that, @alexandram69449978. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks,

Anshul Saini

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Hello @alexandram69449978,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under the root user account and share your observations.

 

Looking forward to your response.


Thanks,

Anubhav

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