Adobe Illustrator 2026 Not Responding

[William Sanjaya, M.Sn.]

Hi, my name is William, I have issue when I tried to open Adobe Illustrator since 3 months ago. It's always not responding. Sometimes, it takes few times untill it opened. I tried to update to newest version (currently v30.0), but the problem is still exist.

I have updated to newest MacOS Tahoe 26.0.1. I am using Macbook Pro M2 Max with 32 GB RAM. I have tried to reinstall, restart, and do a clean installation, but nothing works. I have no issues with other Adobe Product when opening application, only with Adobe Illustrator.

I attatch screenshot of application below.

Any suggestion would be appreciated. Thankyou so much.

[Abhishek Rao]

Hi @William Sanjaya, M.Sn.,

Thanks for sharing the details and screenshots. Could you please try launching Illustrator in Safe Mode to check if any third-party process might be interfering? Ref: https://adobe.ly/3Wv0wZz.

If the issue persists, try resetting Illustrator preferences manually and test again: https://adobe.ly/48UpbOO.

Should the problem continue, please create a new local admin user account and test Illustrator there to rule out any account-specific issues: https://adobe.ly/47vXitI.

Looking forward to your update.

Abhishek

[William Sanjaya, M.Sn.]

Hi Abhishek Rao,

I tried to use it in Safe Mode and it works!

What could I do next? please help me.

Thankyou so much.

[Anubhav M]

Hello @william Sanjaya, https://adobe.ly/3LnkhzZ.,

Sorry for the delayed response. If Illustrator works fine in Safe Mode, chances are that another application is interfering with it. To check this, kindly remove all third-party programs from Windows startup, reboot your computer, and re-check to see if the problem persists. If it doesn't, try enabling the apps one at a time to find the conflicting application.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav