Copy link to clipboard
Copied
Illustrator suddenly quit while working on a file. Now won't restart, I click the icon, bounces once and then nothing. Tried restarting the computer and zapping the Pram while restarting but nothing. Updated the CC App but nothing is helping.
Copy link to clipboard
Copied
You could try resetting the preferences. This will erase your settings. Please read here: https://helpx.adobe.com/illustrator/using/setting-preferences.html
Rename the preferences folder - this can be made undone.
Copy link to clipboard
Copied
We are sorry to hear about the crash. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.
Also, would you mind submitting the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? While submitting the report, kindly use the same email account used here in the community so we can locate it quickly and check what is causing the crash while launching the app.
Looking forward to your response.
Thanks,
Anshul Saini