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Hello Team,
I am trying to resolve one issue from long time and its getting trouble day by day.
All other application works fine but only illustrator getting crash.
Here is a event detail from desktop.
Faulting application name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
Faulting module name: Illustrator.exe, version: 21.1.0.326, time stamp: 0x58c20f65
Exception code: 0xc0000005
Fault offset: 0x0000000000366586
Faulting process id: 0x5ec
Faulting application start time: 0x01d2e66230b5d93c
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows\Illustrator.exe
Report Id: 04925abe-525f-11e7-8258-74d435ac4499
Faulting package full name:
Faulting package-relative application ID:
Kindly help us to resolve this asap
Hi Nishant,
Thanks for the information. Please try to follow below mentioned steps
1) Copy one or 2 files on Primary HDD and check how it performs?
2) Reset preferences for Illustrator
3) If it still does not work, check performance in safe mode
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Hi nishantm,
If I get your query Illustrator is crashing repeatedly.
In order to help you on this , I would need some more details like
Exact version windows and Illustrator
When does it crashes(On launch or while working on it) ?
If it crashes while working on it, does it crashes on a specific file or multiple files?
And where your files are saved(Local HDD or external drive or server(Network))?
Regards
Srishti
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Hello here some more details are:
Regards
Nishant
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Hi Nishant,
Thanks for the information. Please try to follow below mentioned steps
1) Copy one or 2 files on Primary HDD and check how it performs?
2) Reset preferences for Illustrator
3) If it still does not work, check performance in safe mode
4) If it still does not work Uninstall and reinstall from Creative cloud
Regards
Srishti
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THANK YOU for this!
I've been dealing with my Illustrator crashing on startup since day 2 after install... Tried reinstalling and deleting a bunch of different files to no avail.
Not until now at least. So deleting the mentioned folders in this location did the job for me: C:\Users\User\AppData\Roaming\Adobe
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Hi patrickj85776599,
I am glad that it helped you. Do let us know if you run into any further issue, we would be glad to help you.
Regards,
Srishti
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Please my Adobe illustrator cc 2017 has issues with the fill and stroke colours.
Anytime I click new file, the fill and stroke colours will be there but the moment I click "open" in the file option and copy a file like an exercise file, immediately the stroke and fill colours go away leaving only one colour which has the red diagonal line the box
Please what do I do ..
Thanks in advance
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Samsho schrieb
Please my Adobe illustrator cc 2017 has issues with the fill and stroke colours.
Anytime I click new file, the fill and stroke colours will be there but the moment I click "open" in the file option and copy a file like an exercise file, immediately the stroke and fill colours go away leaving only one colour which has the red diagonal line the box
Please what do I do ..
Thanks in advance
Do you get exactly the same issues as described in this thread? If not, please create a new thread and tell us exactly what is happening and your system and version.
Screenshots help as well.
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Id like some help with Illustrtor crashing on my IMAC but cant find where to post new thread.
I got a warning popup message that i had s problemtic file..it crashed..and has crashed a couple of dozen more times before I gave up for the day.
Thank you.