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Adobe Illustrator Click and Drag broken

New Here ,
Mar 28, 2024 Mar 28, 2024

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Using a company laptop, currently when I move any object/text/shape/etc on an artboard it lags and then becomes attached to my cursor without me holding down. Essentially, I am unable to click and drag anything. I checked, and all of my "snap" settings appear to be the same on this new work laptop and my personal laptop, but I am able to click and drag as normal. The version of illustrator installed is the same as well. How do I fix this? 

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correct answers 1 Correct answer

New Here , Apr 05, 2024 Apr 05, 2024

I found a thread that had the answer! The issue was solved after contacting my IT/network admin and having them uninstall a program called ProofPoint.

 

I found that solution via comments on this thread:

https://community.adobe.com/t5/illustrator-discussions/lag-when-clicking-and-dragging-objects-in-illustrator-and-indesign-here-s-what-i-ve-tried/m-p/14498134/page/2

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Adobe
Community Expert ,
Mar 28, 2024 Mar 28, 2024

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This is a Mac and you have the app Magnet installed?

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New Here ,
Apr 05, 2024 Apr 05, 2024

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I found a thread that had the answer! The issue was solved after contacting my IT/network admin and having them uninstall a program called ProofPoint.

 

I found that solution via comments on this thread:

https://community.adobe.com/t5/illustrator-discussions/lag-when-clicking-and-dragging-objects-in-ill...

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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