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Adobe Illustrator crashes while opening on macOS Big Sur 11.6

New Here ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

Recently I can't open Illustrator, every time I try it, following dialog appears (I use Polish version so sorry if my translation is not spot on):

 

Failed to load translated resource files for this application. Repair or reinstall the app, then try again.

 

Reinstallation doesn't help, I suspect it might be the Big Sur update problem, what should I do?

The trick with deleting the com.adobe.illustrator folder from caches did not work.

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Bug, Performance

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi @Klementyna0101

 

I understand crashes are frustrating. There could be multiple reasons (hardware software, connection, etc.) why an app would crash. We have fixed a few issues in the v26.0.1 released recently. Please update Illustrator to this version and let us know how it goes.

 

Regards,

Anshul Saini

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