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adobe illustrator crashing since yesterday when 3d tool is being used. and then I updated it and Mac

New Here ,
May 15, 2023 May 15, 2023

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adobe illustrator crashing since yesterday when the 3d tool is being used. and then I updated it and Mac Ventura, it still crashes. I tried the solutions provided of resetting the preferences and disabling Wacom to clean up. nothing is working. I am distraught. please help me fix it because I have been unable to fix it. then I called customer care, I was being spoken to by a robot, I need a human to contact me and help me fix it. 😞

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Bug , How-to , Performance

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Adobe
Community Expert ,
May 15, 2023 May 15, 2023

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This hapens only when you try 3D & Materials?

How is your color management set up?

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New Here ,
May 15, 2023 May 15, 2023

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thank you monkia gause for replying. yes, only when i try 3d and materials. RGB, its not working. i uninstalled whole cc, and re intstalled it in the meanintime. it is scrashing. i am struggling. please help me monika

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Community Expert ,
May 15, 2023 May 15, 2023

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Color management = Edit > Color settings.

What did you set up?

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Adobe Employee ,
May 15, 2023 May 15, 2023

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Hello @tanveegupta,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

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