Adobe Illustrator Draw crashes on iPad

New Here ,
Jul 10, 2020 Jul 10, 2020

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The app crashes on my iPad whenever I try to open it. It tried deleting the app, turning off my iPad, it doesn't work. I cannot access anything. 

 

 

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Adobe Employee , Jul 18, 2020 Jul 18, 2020
Hi there, Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well. If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help. Regards, Ashutosh

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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hope they fix soon looks like its affecting a few of us.

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Adobe Community Professional ,
Jul 10, 2020 Jul 10, 2020

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Is your question about the mobile app Adobe Draw? Or about Illustrator on the iPad?

For Adobe Draw, please go there:

https://community.adobe.com/t5/illustrator-draw/bd-p/illustrator-draw?page=1&sort=latest_replies&fil...

Please discuss Illustrator for the iPad in the Prerelease communities.

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Adobe Employee ,
Jul 18, 2020 Jul 18, 2020

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Hi there,

 

Sorry to hear about your experience. We had an issue with Adobe mobile apps on Apple devices which has been resolved. You should be able to use your apps. A restart of the device would help as well.

If you still have issues, feel free to reach out to respective Adobe Community. We'll be happy to help.

 

Regards,

Ashutosh

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New Here ,
Mar 04, 2022 Mar 04, 2022

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WHEN IS THIS BEING FIXED? I'm seeing treads around this from 3 years back.

So frustrating! Guess a non-adobe app is my best best. 🤦‍:male_sign: 

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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Adobe Draw does not work at all anymore.

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Advocate ,
Mar 04, 2022 Mar 04, 2022

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Just to add a little more detail, projects saved in the old Adobe Draw program can be opened in Adobe Fresco or the iPad version of Illustrator. With iPad versions of Fresco and Illustrator available there really is no reason for the very basic Draw program to exist anymore.

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