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Adobe Illustrator error - Wrong number of image bytes (too few)

Advocate ,
May 25, 2022 May 25, 2022

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On M1 Mac Mini apple silicone chip (Big Sur),  Adobe Illy version 25.45.

I am getting an error when trying to export an Esko PDF from Illustrator "Wrong number of image bytes (too few)", then upon clicking "OK" within the error box, Illy crashes.

 

I am not able to update to a later Illy version because our Esko plugins are not supported in a newer version.

 

Almost 13 people in my department are experiencing the same error, too.

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Import and export , Performance

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hello @meganchi,

 

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try opening Illustrator using Rosetta emulation mode and share your observations with us.

 

Looking forward to your response.

 

Thanks,

Anubhav

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