Adobe illustrator freezes opening files or creating new files

New Here ,
Sep 01, 2022 Sep 01, 2022

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When opening any file, it freezes tightly.
And when creating a new file, it also hangs.

 

[topic title edited for clarity by mod]

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hello Dmitry23591384ypin,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Hello Anubhav. 
Thanks for the advice. I did everything as written in the instructions. 
Nothing changed. Maybe if there are other ways? I really want to start working in Adobe Illustrator)  
Best regards, Dmitrii

 

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

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Hello Dmitry23591384ypin,

 

Thanks for confirming that. Kindly confirm if your computer is running macOS. If yes, kindly try enabling Full Disk Access for macOS by following the steps shared in this article (https://support.avast.com/en-in/article/allow-mac-full-disk-access/#pc) and check if it helps.

 

Also, try running Illustrator under the root user account (macOS) or a different administrator account (Windows) and share your observations.

 

Looking forward to hearing from you.

 

Regards.

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New Here ,
Sep 03, 2022 Sep 03, 2022

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Hello, Anubhav!
My computer has a windows operating system, 2004 series. 
The system requirements of the computer meet the basic standards.
Changing the account didn't help. I also changed the printer settings, updated the video driver.

Best regards

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Hello Dmitry23591384ypin,

 

Thanks for confirming that. Kindly try the suggestions shared in this help article for validating fonts and check if it helps: https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html.

 

Looking forward to your response.

 

Regards

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