Adobe Illustrator freezing on upload element screen and saving screen

[Guus38441869vv82]

I have a problem with my adobe illustrator. When i add a photo in my document is freezes in my loading screen. Also when i want to save my file the whole saving screen freezes. 

This is not on a specific document. It happends with al my documents. I already tried updating software en uninstall the adobe illustrator app. 

Can someone please help me?

[Abhishek Rao]

Hi @Guus38441869vv82,

Thank you for sharing the details and the screenshot. I completely understand how frustrating these freezes can be.

Since you mentioned this happens in all your documents, and you've already tried updating and reinstalling Illustrator, I'd recommend also checking if any third-party plugins might be interfering and temporarily disabling them. You could isolate the third-party softwares and plugins by testing the issue in safe boot.  

It would be helpful if you could also confirm your macOS details and Illustrator version, so I can check further. Please let me know if you're using any external drives or network locations when placing photos or saving files, as working from those can sometimes slow things down or cause freezes.

If possible, please share a short screen recording showing exactly where it gets stuck when adding images or saving. 

Looking forward to your update.

Abhishek 

[Bill Silbert]

Have you tried resetting your Illustrator preferences? This will restore the program to its defaults which usually can fix performance issues.

To reset preferences:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.