Adobe Illustrator genera informe de error y no inicia. Esto sucede con todas las aplicaciones

Community Beginner ,
May 10, 2022 May 10, 2022

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Hola, actualicé la suite a la version mas reciente, y ninguna aplicación inicia, cada una arroja un error denominado "lo sentimos, se ha producido un error", seguido de un informe de error, el cual, al clicar en las opciones enviar o no enviar el informe, la aplicacion se cierra. ¿Alguien me puede ayudar a solucionar este problema? ¡Muchas Gracias!

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Bug , Sync and storage

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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Hi, the best way which I think to use the new version is first uninstalled the all older apps using adobe clean remove tool then install latest one...regards

Ali Sajjad / Graphic Design Trainer / Freelancer

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Community Beginner ,
May 11, 2022 May 11, 2022

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Gracias por tu respuesta, hace una semana actualicé la Suite a la ultima version desde la cuenta de Creative Cloud, antes de la actualizacion usé la herramienta Creative Cloud Cleaner Tool, pero el problema persiste.

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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Community Beginner ,
May 11, 2022 May 11, 2022

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Gracias por tu respuesta Marlon, hace una semana actualicé la Suite a la ultima version desde la cuenta de Creative Cloud, antes de la actualizacion usé la herramienta Creative Cloud Cleaner Tool, pero el problema persiste. Mi sistema operativo es Windows 10 x 64 bits y tambien tiene actualizados todos los controladores y Drivers. En cuadro de dialogo envié el informe de error pero no tengo idea del paso a seguir; el problema persiste.

 

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hello @cinncoc79344740,

 

Sorry to hear about this experience. I hope the suggestions shared by Marliton and Lambiloon helped resolve the problem. If not, kindly share a few more details like:

  • The exact version of the OS and Illustrator
  • Since when are you facing this problem?
  • Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)?
  • Kindly submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html.
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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Community Beginner ,
May 11, 2022 May 11, 2022

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Hola gracias por tu respuesta, ya realicé las sugerencias de Marliton y Lambiloon pero el problema persiste.

Aqui estan mis especificaciones:

  • Sistema operativo: Windows 10 Home Single Language
  • Version Illustrator: Illustrator (26.2.1)
  • El sistema operativo y los complementos han sido actualizados
  • Ya realicé el tramite del envío de informe de error.
    Aún así al abrir la aplicación aparece el cuadro de dialogo del envío de informes de error. Agradezco tu atención Anubhav.

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