Adobe Illustrator not compatible with Nvidia Geforce RTX 4060

[alexc-isprint]

So i just changed PCs and noticed that in my Adobe Illustrator the GPU Performance says "Compatible GPU not available." What gives? isn't 4060 supposed to be newer? Why is it incompatible?

[Averdahl]

[--Moved from Premiere Pro/Hardware forum to Illustrator forum--]

[senne_1350]

Yeah i have exactly the same problem... but don't know how to. I'm sorry...

[Anubhav M]

Hello @senne_1350,

I'm sorry to hear about your experience. Would you mind sharing some more information, so I can check it with the team:

For macOS computers:

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Anubhav