Adobe Illustrator on Mac Studio slower than on an 2017 iMac

[Ernst Mulder]

A customer of mine upgraded from an iMac (Retina 5K, 27-inch, 2017) with 24 GB RAM and a 8 GB Radeon Pro 580, to a new Mac Studio with a 24 core Apple M2 Ultra and 64 GB RAM.

This customer works with large Adove Illustrator files with many layers (arnoud 2k). The new Mac Studio is noticeably slower than the 2017 iMac. Drawing new shapes is slow, removing (back-spacing) text has a delay of around 4 seconds per character.

Here is a movie showing the delays (text in Dutch I'm afraid, Dropbox link):

https://www.dropbox.com/scl/fi/hki7ge3v9z7plnj0b5drf/VIDEO-2024-02-15-10-48-01.mp4?rlkey=s72d5iyzcqc...

Why is this brand new state-of-the-art Mac Studio slower here? Is there anything that can be done to speed things up?

Ernst Mulder

GrafiSIS & AdvieSIS

[Anubhav M]

Hello @Ernst Mulder,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3OZocly) and checking if it helps? Also, try to run Illustrator under a different administrator account (Windows / macOS) and share your observations.

If the problem persists, kindly share more details, like the exact version of the Illustrator and a sample file (https://adobe.ly/3OVaLCT), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[Ernst Mulder]

Hello @Anubhav M,

Thanks for responding, Anubhav. I will contact my customer to try your suggested options. I will also ask my customer if he is willing to share one of his Illustrator files having this issue. Is there any way to send such a file privately? Or is it better to call Adobe directly so they can have a look themselves?

Ernst Mulder

GrafiSIS & AdvieSIS

[Anubhav M]

Hello @Ernst Mulder,

Thanks for sharing the details. You may DM me the file to send it privately. If you want to share the file over a direct message (DM), click the profile picture of the person you want to share it with and use the direct messaging option to exclusively share it with them.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

[Ernst Mulder]

Hello @Anubhav Majumder,

My customer can not share their documents. I just had a phonecall with my customer explaining what's going on and since it concerns data from their customers, the data can therefore not be uploaded to Adobe.

I asked if creating a "demo file" was possible but since the concerned files contain 2k+ layers that would be a lot of work.

My next suggestion to my customer is to let them call Adobe and ask for remote support so Adobe can see what is happening.

Ernst Mulder

GrafiSIS & AdvieSIS