Adobe Illustrator seems to consistently crash after launch but still asks if I want to save

New Here ,
Jul 28, 2022 Jul 28, 2022

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Pretty much what the title says.

Hi, I've had this issue for about 15 minutes now, after my MacBook crashed. I've tried to relaunch Illustrator but so far, it has done nothing but crash. I though it was because I was opening a file from Indesign to edit in Illustrator, but when I tried opening and editing another file, I was asked if I wanted to save, with the only prompt being "save" and "no", but meaning it isn't actually a crash but Illustrator just... closing itself automatically. InDesign doesn't seemt to have any issue.

The creative cloud seems to be broken also as I cannot open it to check for updates. I'll be trying a reset of the laptop, hoping it fixes itself.

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New Here , Jul 28, 2022 Jul 28, 2022

I wouldn't have had the time, it crashes too quickly ! And even then, I don't remember ever changing them...

Post laptop restart, everything seems to be back in order, that was very odd.

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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New Here ,
Jul 28, 2022 Jul 28, 2022

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I wouldn't have had the time, it crashes too quickly ! And even then, I don't remember ever changing them...

Post laptop restart, everything seems to be back in order, that was very odd.

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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It is not unusual for rampant issues that arise suddenly such as you describe can be fixed by simply restarting the computer. It is the modern day equivalent of hitting an old-fashioned television on the side in order to get a better picture.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello @magalieb14446335,

 

Glad to hear that the problem was resolved. If the issue reappears, kindly try running Illustrator under the root user account and share your observations.

Feel free to reach out if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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