Adobe Illustrator unknown format and cannot be opened

Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Why is this being more frequent with my files that JUST opened 2 minutes ago?!

How can we trust that our logos and client work isn't gonna be lost because of this? 

This is ridiculous!

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correct answers 1 Correct answer

Community Expert , Aug 18, 2022 Aug 18, 2022

External drives can be a general issue AND this is clearly documented: https://helpx.adobe.com/be_en/illustrator/kb/illustrator-support-networks-removable-media.html 

 

That said: Have you tried first copying the files to your internal disk and then opening it in Illustrator.

 

Also: in the Preferences > File handling it's a good idea to turn off "Save in background". It has a tendency to make saving worse.

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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You need to provide more information for us to be able to offer any help..?

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Sorry man. Was just frustrated. 

Random files that work one minute, then not the next is definitely scary. I have a lot of client artwork and already loss some. 

im running a mac studio, auto update on creative cloud. Turned off auto update, tried previous versions. Still no luck. 

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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Which version?

Which system?

Where did you save the file?

What kind of file format?

 

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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I'm running a Mac Studio 

Auto update for Illustrator so it's the latest version. 
I went back to all the previous versions. Still no luck. 
I was literally using these files, updated, doesn't work. 
Went back to previous versions, still can't. 

I already lost clients past work and it just seems like it's just random Files that's start to not work. 

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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Where did you save those files?

What's in them?

What kind of file format are they?

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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I save it on an external. Have for years with no problem. 

There's other graphic files, photos, etc. 

It's illustrator files, .psd, .jpg, etc. 

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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External drives can be a general issue AND this is clearly documented: https://helpx.adobe.com/be_en/illustrator/kb/illustrator-support-networks-removable-media.html 

 

That said: Have you tried first copying the files to your internal disk and then opening it in Illustrator.

 

Also: in the Preferences > File handling it's a good idea to turn off "Save in background". It has a tendency to make saving worse.

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Community Beginner ,
Aug 18, 2022 Aug 18, 2022

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Thank you so much! Appreciate it. Looks like I'll be working off the Mac Studio from now on! 🙌🏻

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Happy to help!

 

That is a good decision. Nevertheless: I would check the external drive for hardware issues, there is a disk tool in the Mac OS application folder. Just in  case. And if possible, check cables. Just to rule out a broader issue with it, because that is something no one needs.

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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So can you mark Monikas answer as correct if this has helped fix your issue please. Glad for you if you have.

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