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Adobe illustrator update stuck

New Here ,
Dec 01, 2022 Dec 01, 2022

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My adobe illustrator is stuck on 42% while updating. Its been like this all day. I cant download premier because of this issue. Please help

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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Best you restart your computer, make sure you have enough hard drive space, are connected with a wired connection preferably to wireless and try again following the steps in the link provided in previous response.

If you need more help. let us know what OS version you have.  

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Adobe Employee ,
Dec 05, 2022 Dec 05, 2022

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Hi @amaya273958055rrx,

 

We are sorry for the trouble. I would like to know if the steps suggested in the helpx article shared by Monika helped or not.

If not, would you mind trying the steps suggested in this community post (https://community.adobe.com/t5/download-install-discussions/creative-cloud-seems-to-be-taking-longer...) and see if that helps?

 

If it doesn't, would you mind sharing a few details asked by Mike, such as free disk space, OS Version & system specification?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,

Anshul Saini

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