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Illustrator has stopped letting me open PNG files. I never had an issue before until maybe a few days ago. I've tried every way I can think of to open it; right clicking on the image in the desktop, file open in illustrator, etc. No matter what I do, the file just will not open. Illustrator doesn't even give me an error or anything, the image simply just does not open in Illustrator.
I actually think I found the issue after reading another post where a user couldn't open any type of files. It stated that Adobe searches for a printer when opening an image (not sure why) but the printer that was set as my Default printer no longer works. Therefore, Adobe couldn't connect to it. I changed my default printer in Windows settings and my PNG files will now open.
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I'm having the same issues with versions 26 and 27. When I try and open a png file or jpeg it is just blank
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I'm sorry to hear that you're experiencing issues with Adobe Illustrator not opening PNG files. To better assist you, could you please share one of the PNG & JPG files that you're having trouble with? This will help in diagnosing the problem and providing you with a more accurate solution.
As a workaround, you can open them in the preview app or photos app and export/ save them again or open them in Photoshop & export them. Also, try changing the extension .png to .jpg or vice-versa.
Once you've shared the PNG & JPG files, we can proceed with troubleshooting and resolving the issue. Thank you for your cooperation, and I'll be here to assist you further.
Best regards,
Anshul Saini
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This is just one of the files that won’t open. Right now I’m having to put them in paint then save as a new file. Which is frustrating since a pay a monthly subscription for Adobe.
Jason Sweeney
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I'm having no issues opening that file with Illustrator.
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Every png file and jpeg opens blank unless I open it in paint first and save it as a new file
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You probably have to find the cause of the issue on your computer.
Dif you already uninstall Illustrator, run the Adobe Cleaner tool and then reinstall?
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i started having this problem today. i tried opening a photo with the place feature and it just pops up as a white screen once i open the image.
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Please continue your discussion here: https://community.adobe.com/t5/illustrator-discussions/blank-white-screen-when-opening-file/m-p/1347...
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im having this same problem ive tried uninstalling and reinstalling and the photo/ file would open up a white blank sheet. ive read some on here that its a bug. idk though, have you had any luck?