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Hello,
I downloaded adobe illustrator on my new laptop today, and I've been working on a project for a couple of hours now.... some of the things under the "file" tab are not working. I cannot file > save/save as/open/new.
Everytime I try to do any of the listed, nothing happens at all and adobe stays the way it was before I clicked it. This is furstrating because I've been working on a project for a couple of hours and I do not want to lose it, but I cannot save it.
Can I get some help?
Thank you!
Do you have a printer attached, printer driver up todate, printer turned on and set up as the default printer?
If not, please try and set up a PDF printer.
Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı
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Hi which version you are using on windows or mac ?
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Do you have a printer attached, printer driver up todate, printer turned on and set up as the default printer?
If not, please try and set up a PDF printer.
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Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı
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Hello @pınar32458843s8hz,
We are sorry to hear about this experience. Would you mind trying the following steps and checking if they help:
- Close all Adobe applications.
- Navigate to the following directory:
(Windows) C:\Program Files\Common Files\Adobe\UXP
(macOS) Macintosh HD/Library/Application Support/Adobe/UXP
- Rename the UXP folder to UXP.old
-Relaunch Illustrator
Looking forward to hearing from you.
Thanks,
Anubhav
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I am having the same issue. I have a printer attached with the latest printer driver. I am using Adobe Illustrator 28.5 on a Mac Sonoma 14.5. I am having the same issue with Photoshop as well.
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And the printer is set up as the default printer?
And turned on?
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Yes. The printer is on and setup as the default. It has the latest driver. I am able to print with no problem, I just can't save.
I will say it is intermitent. I can come back the next day and be able to save, but then an hour or so later, I am unable to save.
I am also having issues opening documents. I am able to drag them from the finder to the Illustrator App in my dock to get them to open, but not any other way.
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When opening as well as when saving a document, Illustrator checks the printer. Information about the printer is saved into the file.
Is the printer accessed via a printer queue?