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Adobe Illustrator will not save/save as/open/create new

New Here ,
Jul 22, 2020 Jul 22, 2020

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Hello,

 

I downloaded adobe illustrator on my new laptop today, and I've been working on a project for a couple of hours now.... some of the things under the "file" tab are not working. I cannot file > save/save as/open/new.

 

Everytime I try to do any of the listed, nothing happens at all and adobe stays the way it was before I clicked it. This is furstrating because I've been working on a project for a couple of hours and I do not want to lose it, but I cannot save it. 

 

Can I get some help?

 

Thank you!

TOPICS
Bug , Import and export , Performance , Sync and storage , Tools

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correct answers 2 Correct answers

Community Expert , Jul 23, 2020 Jul 23, 2020

Do you have a printer attached, printer driver up todate, printer turned on and set up as the default printer?

If not, please try and set up a PDF printer.

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New Here , Sep 22, 2023 Sep 22, 2023

Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı

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Adobe
Community Expert ,
Jul 22, 2020 Jul 22, 2020

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Hi which version you are using on windows or mac ?

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Community Expert ,
Jul 23, 2020 Jul 23, 2020

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Do you have a printer attached, printer driver up todate, printer turned on and set up as the default printer?

If not, please try and set up a PDF printer.

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New Here ,
Sep 22, 2023 Sep 22, 2023

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Aynı sorunu bende yaşıyorum yazıcı güncellemesi yaptım fakat bir işe yaramadı

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Adobe Employee ,
Sep 22, 2023 Sep 22, 2023

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Hello @pınar32458843s8hz,

We are sorry to hear about this experience. Would you mind trying the following steps and checking if they help:
- Close all Adobe applications.
- Navigate to the following directory:
(Windows) C:\Program Files\Common Files\Adobe\UXP
(macOS) Macintosh HD/Library/Application Support/Adobe/UXP

- Rename the UXP folder to UXP.old
-Relaunch Illustrator

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Jun 29, 2024 Jun 29, 2024

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I am having the same issue. I have a printer attached with the latest printer driver. I am using Adobe Illustrator 28.5 on a Mac Sonoma 14.5. I am having the same issue with Photoshop as well. 

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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And the printer is set up as the default printer?

And turned on?

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Community Beginner ,
Jul 02, 2024 Jul 02, 2024

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Yes. The printer is on and setup as the default. It has the latest driver. I am able to print with no problem, I just can't save.

 

I will say it is intermitent. I can come back the next day and be able to save, but then an hour or so later, I am unable to save.

 

I am also having issues opening documents. I am able to drag them from the finder to the Illustrator App in my dock to get them to open, but not any other way.

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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When opening as well as when saving a document, Illustrator checks the printer. Information about the printer is saved into the file.

Is the printer accessed via a printer queue?

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