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adobe illustrator windows 11 Shift+Pgdn not work

New Here ,
Feb 19, 2023 Feb 19, 2023

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I try to use Shift+Pgdn(arrow keys) to switch one slide to another on adobe illustrator (windows 11) but not working 

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Mentor ,
Feb 20, 2023 Feb 20, 2023

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Try a prefs reset.

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New Here ,
Feb 20, 2023 Feb 20, 2023

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thank you,but not working

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Hello @grftg28482817192p,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to running Illustrator under Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...) and checking if it helps. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.


Thanks,

Anubhav

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New Here ,
Feb 25, 2023 Feb 25, 2023

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Thank you for replying. I restart to Safe Mode and i try but not work

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Hello @grftg28482817192p,

 

We are sorry for the trouble. To troubleshoot this further, we recommend scheduling a live session with one of our support agents. Please visit this website (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and click on the chat button located at the bottom right corner of the page to connect with our support team. This way, we can quickly resolve the issue for you. Thank you for your patience and cooperation.

 

Regards.

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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Did you check in the shortcut settings whether it is there? Maybe enter it again?

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