Adobe Illustrator

[Adrian_39]

After the last update, the context toolbar has stopped appearing when working with vector objects. The toolbar only appears when working with text and raster objects. In the 'Window' menu, the context toolbar is enabled. Can you please advise what to do?

[Monika Gause]

Do you have the Selection tool (black arrow) active?

[Adrian_39]

Yes, the Selection Tool (black arrow) is active.

[Monika Gause]

And the object is a vector path?

Did you already reboot the system?

Or reset the preferences? If you just want to try whether that can help at all, quit Illustrator and then rename the Illustrator preferences folder inside your user folder. Than can be undone

[Adrian_39]

You are absolutely right, but I've tried that more than once.

I even reinstalled the program, but the result was negative.

Interestingly, the Illustrator BETA installed on the same PC displays the contextual panel bar correctly.

Amazing...

[Monika Gause]

Reinstalling the application does not necessarily reset the preferences.

Can you boot into Safe Mode and then try?

Maybe you need to contact Customer Care so they can investigate. https://helpx.adobe.com/contact.html 

[Anubhav M]

Hello @Adrian_39,

We understand that encountering technical issues can be frustrating. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Thanks,

Anubhav