Adobe Ilustrator glitch issue

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Feb 04, 2022 Feb 04, 2022

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Bug , Draw and design , Feature request , How to , Import and export , Performance , Print and publish , Sync and storage , Third party plugins , Tools , Type

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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Hi,

we need more information to help you. Could you tell us which version of Adobe Illustrator you are using? What are the features of your computer? Have you checked for driver updates for your graphics card?

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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Does this happen only when using Illustrator? Do you have GPU off?

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Hi there,

 

We are sorry for the trouble. I would request you to share a few more details like:

  • OS & version of Illustrator as asked by @gianvitulano 
  • Have you tried updating your GPU driver as suggested above?
  • As suggested by @michelew83603738, does turning off “GPU Performance” from Illustrator Preferences > Performance > uncheck GPU Performance helps to resolve the issue?
  • Does this happen while working on a specific file?
  • Please confirm the screen resolution of your display and GPU & its model no. Installed on your device.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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