After Illustrator 25.0 upgrade crashes on every quit.

[Gawlee]

After upgrading to Illustrator 25.0 the application unexpectedly quits when I try to quit the application normally. AI preferences are lost and all changes have to be made again.

MacOS: Catalina

Abode AI 

[Monika Gause]

Did you already reset the Preferences as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

[Gawlee]

Yes, I have tried the prefs reset multiple times.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. Please update your app to the latest version(v25.1). Let us know if it helps.

Additionally, you may follow this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to resolve such issues.

Hope it helps.

Regards,

Ashutosh

[Gawlee]

Updating to 25.1 did not solve the problem. Still crashes when quitting. You should find crash reports under user "dmechling..."

[@sg_aguila]

I´ve had the same issue since the update of Illustrator - I´m usign Illustrator 26.01 - Windows 10.
Everything works normally until I try to quit to program.  It crashes forever, so I have to force it to quit - I waited for almost 40 minutes, waiting the software, but not happend. I install and unistall the program several times. I installed previous versions available (26.0, 25.4.1), but the problem still persists.

Illustrator is working normally, I can create my files and salve them without problems. The issue is when I need to quit it. 

[Met1]

did you run the cleaner tool after you uninstalled?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Monika Gause]

Someone else told me that the tips in one of these 4 links helped them solve this:

https://community.adobe.com/t5/illustrator-discussions/illustrator-crashing-after-installing-the-lat...
https://community.adobe.com/t5/illustrator-discussions/illustrator-2020-freezes-crashes-on-windows-1...
https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-keeps-crashing-on-windows-10...
https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-26-0-1-crashes-on-exit-every...

[Anshul_Saini]

Hi @sg_aguila,

We are sorry about the crashing/ freezing/Non-responding. We are aware of this issue, and we are currently working on a fix. In the meantime, you may try the 4th link shared by @Monika Gause, and it will help you resolve the solution until the fix gets released. Please stay tuned for the updates.

Regards,

Anshul Saini 

[@sg_aguila]

@Anshul_Saini @Monika Gause @Met1 Thank you so much for your support.
@Anshul_Saini I followed the instructions of youtube video - 4th link shared by @Monika Gause and it worked! Now My Illustrator shutdown normally. Thank you so much!
This is the youtube video:
https://youtu.be/kenAIsJEyJU

Thank you all for the support