After Illustrator 25.0 upgrade crashes on every quit.

Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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After upgrading to Illustrator 25.0 the application unexpectedly quits when I try to quit the application normally. AI preferences are lost and all changes have to be made again.

 

MacOS: Catalina

Abode AI 

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Bug, Draw and design, Performance

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Did you already reset the Preferences as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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Yes, I have tried the prefs reset multiple times.

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. Please update your app to the latest version(v25.1). Let us know if it helps.

Additionally, you may follow this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to resolve such issues.

Hope it helps.

 

Regards,

Ashutosh

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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Updating to 25.1 did not solve the problem. Still crashes when quitting. You should find crash reports under user "dmechling..."

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New Here ,
Nov 23, 2021 Nov 23, 2021

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I´ve had the same issue since the update of Illustrator - I´m usign Illustrator 26.01 - Windows 10.
Everything works normally until I try to quit to program.  It crashes forever, so I have to force it to quit - I waited for almost 40 minutes, waiting the software, but not happend. I install and unistall the program several times. I installed previous versions available (26.0, 25.4.1), but the problem still persists.

Illustrator is working normally, I can create my files and salve them without problems. The issue is when I need to quit it. 

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Advocate ,
Nov 23, 2021 Nov 23, 2021

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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Adobe Employee ,
Nov 28, 2021 Nov 28, 2021

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Hi @sg_aguila,

 

We are sorry about the crashing/ freezing/Non-responding. We are aware of this issue, and we are currently working on a fix. In the meantime, you may try the 4th link shared by @Monika Gause, and it will help you resolve the solution until the fix gets released. Please stay tuned for the updates.

 

Regards,

Anshul Saini 

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New Here ,
Nov 30, 2021 Nov 30, 2021

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LATEST

@Anshul_Saini @Monika Gause @Met1 Thank you so much for your support.
@Anshul_Saini I followed the instructions of youtube video - 4th link shared by @Monika Gause and it worked! Now My Illustrator shutdown normally. Thank you so much!
This is the youtube video:
https://youtu.be/kenAIsJEyJU

Thank you all for the support


Steps to Fix Logtransport2 Error on Shutdown in Windows 10, Fix LogTransport2.exe Error The application was unable to start correctly (0xc0000142)

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