AI 파일 불러오기 깨짐

[재은298827668vow]

다른 사람에게 파일을 받아와 작업을 하려고 하면 이미지, 그라디언트 파일 등이 깨져서 들어오고 복구가 되지 않습니다. 해결방법을 알려주세요 

[Monika Gause]

What kind of file is it?

Exactly what does broken mean? The file does not work? Or the file looks weird?

[Anubhav M]

Hello @재은298827668vow,

Thanks for reaching out. Would you mind sharing some more details, like the version of the OS/Illustrator, your workflow details, including how the files are transferred or if it is a cloud document, and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), as suggested by Monika, so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav