Ai 2021 - files won't open

New Here ,
Feb 04, 2022 Feb 04, 2022

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Ai files created in 2021 won't open in 2019 or 2021 - see below error message that I receive. Can you please advise?

 

Screen Shot 2022-02-02 at 9.56.00 AM.png

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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Hi there,

 

We are sorry for the trouble. I would request you to please share a few more details like:

  • The exact version of macOS & Illustrator
  • Does this happen while opening large-size files with a lot of embedded images or all?
  • Would it be possible for you to share the download link of the files with us here or via DM? We'll check at our end.
  • Where are these files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

 

I will be looking forward to the files and your response.

 

Thanks & Regards,

Anshul Saini

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