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AI 2022 crashing

Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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The app is crashing for everything. Two days ago it was because i was just exporting files and now, it crash when i close. What`s going on with this last updated? 

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Bug, Performance

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correct answers 1 Correct answer

Adobe Employee , Dec 01, 2021 Dec 01, 2021
Thanks for sharing the details. I would request you to try our latest Prerelease build, v26.0.2, in which we have tried to address this issue. Please follow the instructions below to get this: 1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713 2. Accept Prerelease Agreement 3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section. 4....

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details like:

  • Confirm Operating System & the exact version of Illustrator 2022. Is it v26.0 or 26.0.1?
  • Does it seem to crash at random, at launch, or after performing a particular action?
  • Does it crash while working on a specific document? If yes, could you please package the document and share it with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM.
  • Where are you saving the documents and links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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Hey Anshul! Sorry for responding this so late. 
It keeps on crashing everytime i close adobe illustrator.
My operating system is windows 11 and the version of AI is 26.01.
I´m saving eveything in a external HDD.

Hope we can fix this.




Thank you!

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Thanks for sharing the details. I would request you to try our latest Prerelease build, v26.0.2, in which we have tried to address this issue.

Please follow the instructions below to get this:
1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
2. Accept Prerelease Agreement
3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab (This will not replace the existing installation of Release build of Illustrator)


Please let us know whether this issue is fixed for you in this prerelease build or not.

This build also contains fixes for stability, security, and some other reported issues.

 

Regards,

Anshul Saini

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Community Beginner ,
Dec 02, 2021 Dec 02, 2021

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LATEST

Thank u so much. 
This prerelease version works super fine.
Everything works. 
😄

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