AI 2022 Not Showing Me Updates???

Explorer ,
May 10, 2022 May 10, 2022

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Very strange. I'm using my AI as normal BUT when I go up to Help, Check for updates, no window opens and no updates are shown. 

 

Is "Bridge" supposed to auto open to show me the updates page?

 

Also, trying to save an open AI 2022 file and the asterisk next to the file name does not disappear after "saving" as it used to.......again, strange behavior and no idea what to do. Already tried signing out and opening/signing in again BUT no difference.....still can't get any AI updates.....

 

Hope that you can help!

Steve

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Adobe Community Professional ,
May 10, 2022 May 10, 2022

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Is your CC desktop application up to date and running?

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Adobe Employee ,
7 hours ago 7 hours ago

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Hi @toysbyus,

 

Sorry for the trouble. Please try the steps suggested in this help article (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html). If it doesn't help, then please uninstall the Creative Cloud Desktop app.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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