I recently upgraded to AI 2023. I thought I had used it since I upgraded but I might be wrong. I have not had this issue with prior versions. The problem appears to be AI specific: I can open my other CC programs like PS 2023.
I am on a 2019 iMac running OS Ventura 13.0. The computer has a 3.6 GHZ 8-Core Intel Core i9, a Radeon Pro 580X 8 GB, and 128 GB 2667 MHz DDR4.
I have tried restarting, reinstalling AI, running cleanup utilities - nothing is working so far. The only step I have not taken is unistalling and reinstalling Creative Cloud. Besides using third party brushes, I'm not aware of any weird plug-ins that could be causing a conflict.
Copy link to clipboard
I solved the issue, whatever it was.
I uninstalled and reinstalled CC. That seemed to make no difference. So I downloaded the Adobe Creative Cloud Cleaner Tool, ran that, selected Illustrator and "cleaned" it. Once I reinstalled Illustrator after that, it launched without issue. If I'm not imagining things, it even launched more quickly than usual.
Having the same issue and cleaned Illustrator and then CC and still having the issue. Not sure what to do at this point. Wait for an update, I guess.
Please give us your system info
I am running Ventura 13.0.1
Sorry to hear about this experience. Would you mind trying the following steps in order and checking if it helps:
If the issue persists, kindly try the following steps to completely remove and reinstall the Creative Cloud applications and share your observations:
Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:
Looking forward to hearing from you.
Thank you for the detailed procedure. I performed all steps listed above and after a creative cloud reinstall with Illustrator being the first application to download and install it still crashes and is unable to open at all.
Here's the top of the crash report. I have the whole report saved if it would be helpful. All other CC applications work as expected.
Translated Report (Full Report Below)
Process: Adobe Illustrator 
Path: /Applications/Adobe Illustrator 2023/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 27.0.1 (27.0.1)
Code Type: ARM-64 (Native)
Parent Process: launchd 
User ID: 501
Date/Time: 2022-11-19 07:24:30.7214 -0500
OS Version: macOS 13.0.1 (22A400)
Report Version: 12
Anonymous UUID: A1ABFC55-2CD9-4B2C-44B7-271484D68218
Sleep/Wake UUID: 808CD0E3-CC80-4C07-A405-79B17F7CCDAC
Time Awake Since Boot: 2400 seconds
Time Since Wake: 402 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler 
VM Region Info: 0 is not in any region. Bytes before following region: 4371349504
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
__TEXT 1048d8000-105ad8000 [ 18.0M] r-x/r-x SM=COW ...e Illustrator
Thanks for confirming that. Would you mind trying to run Illustrator under the root user account and checking if it helps?
If that doesn't help, you may connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.