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AI 26 2022 not opening v25.4 2021 file, IOS 11.4 big sur

Community Beginner ,
Nov 01, 2021 Nov 01, 2021

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Is anyone else not able to open files in v26 that were created/previously opened in 25.4?

This is a larger 28 layer 416 mb large format 28x42" .ai file.

It seems to lock on the RGB color profile: "color profile mismatch". No matter what option I choose, I am presented with a second color profile question that will not allow "Open" as a choice, only "Cancel"

This results in not being able to open the file.

 

Problem summary

RGB color profile conflict will not allow a 24x42", multi-layer 416mb .ai file to open using IOS 11.4 Big Sur. Open freezes on second color profile warning.

 

Temporary remedy

I uninstalled all versions of Illustrator, reinstalled 25.4 and the file opens without difficulty.

PS only "common" Mac fonts are used, no broken links

TOPICS
Bug, Performance

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

Sorry to hear about this trouble. Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

 

Also, please share a few screenshots showing an error message.

 

Regards,

Srishti

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