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AI 28.5 Searching for location of EMBEDDED images

Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Ever since the recent update, I get this pop-up window (screenshot attached) every time I open a file with an EMBEDDED image. It will take several minutes for the bar to fill, but if I hit “Stop” the file will open. Although working in the file, there is some lag and the pop-up window will reappear periodically. Re-saving the files can take 10X longer than normal. It's a massive time killer. 

 

I found out what the issue is, but it doesn't make sense to me. Illustrator is trying to 'verify access' to the original file location of EMBEDDED images within the file.

 

We recently upgraded to a new server at work. I manage hundreds of files that contain embedded images, all of which were originally created on our older server. So every time I open a file, Illustrator is trying to verify access to a non-existent location. I could see this being an issue with LINKED images, but why in the world is AI searching for a file path to images that are EMBEDDED?? Isn't that the point of embedding?

 

 

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Hello @blaykek70520937,

Thanks for reaching out. Is one or more elements in the document possibly still linked? If yes, kindly try embedding them to check if it helps. If not, kindly share a public link to a sample file you're having trouble with after uploading it to Dropbox/Google Drive/etc. here or via DM so we can check it on our end.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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The files do not contain any linked elements.

You can access a sample file in the download links below.

I'm sending two links in case one doesn't work. They're both the same file.

 

https://drive.google.com/drive/folders/1QqCHb9vm-EM4llt0SRWmmXKtoJUzMF77?usp=sharing

 

https://we.tl/t-e9zoS8ha3R

 

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Adobe Employee ,
Jul 01, 2024 Jul 01, 2024

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Hello @blaykek70520937,

Thanks for sharing the file link. I was able to open this file without any error/warning messages. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Jul 01, 2024 Jul 01, 2024

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@Anubhav Majumder did the attached pop-up window [Verifying access to '\\IDNA-FS01\Public'] occur when you opened the file? As I mentioned in previous post, I can open the file OK, but since illustrator is searching for the original path to file location of the embedded images (a path to an old server that no longer exists), there is some lag issues and save time can take several minutes.

 

This issue occurs for all the designers on my team when they open the file as well, on both Mac and Windows operating systems.

@Ton Frederiks is asking the same question that I am: why is Illustrator trying to search for the location of embedded images?

If I relink the images in the file and embed them, the issue is resolved. However, I would have to relink THOUSANDS of images in HUNDREDS of different files. So this is not a feasible solution.

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Adobe Employee ,
Jul 02, 2024 Jul 02, 2024

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Hello @blaykek70520937,

Thank you for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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I can see the entire path to the original file in the File Info > Raw Data 

<rdf:li rdf:parseType="Resource"> <stMfs:linkForm>EmbedByReference</stMfs:linkForm> <stMfs:reference rdf:parseType="Resource"> <stRef:filePath>\\IDNA-FS01\Public\CAP Sportula\PRODUCT DEVELOPMENT\StadiumView Product Line-up\3-Layer StadiumViews 3D Picture Frame\0_Design Builds &amp; Assets\Arizona Cardinals\Assets\Arizona Cardinals SV-3L Picture Frame Ring 2.tif</stRef:filePath> </stMfs:reference> </rdf:li>

I wonder why Illustrator saves this info in the metadata when the image is embedded?

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