AI 28.5 Searching for location of EMBEDDED images

[blaykek70520937]

Ever since the recent update, I get this pop-up window (screenshot attached) every time I open a file with an EMBEDDED image. It will take several minutes for the bar to fill, but if I hit “Stop” the file will open. Although working in the file, there is some lag and the pop-up window will reappear periodically. Re-saving the files can take 10X longer than normal. It's a massive time killer. 

I found out what the issue is, but it doesn't make sense to me. Illustrator is trying to 'verify access' to the original file location of EMBEDDED images within the file.

We recently upgraded to a new server at work. I manage hundreds of files that contain embedded images, all of which were originally created on our older server. So every time I open a file, Illustrator is trying to verify access to a non-existent location. I could see this being an issue with LINKED images, but why in the world is AI searching for a file path to images that are EMBEDDED?? Isn't that the point of embedding?

[Anubhav M]

Hello @blaykek70520937,

Thanks for reaching out. Is one or more elements in the document possibly still linked? If yes, kindly try embedding them to check if it helps. If not, kindly share a public link to a sample file you're having trouble with after uploading it to Dropbox/Google Drive/etc. here or via DM so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

[blaykek70520937]

The files do not contain any linked elements.

You can access a sample file in the download links below.

I'm sending two links in case one doesn't work. They're both the same file.

https://drive.google.com/drive/folders/1QqCHb9vm-EM4llt0SRWmmXKtoJUzMF77?usp=sharing

https://we.tl/t-e9zoS8ha3R

[Anubhav M]

Hello @blaykek70520937,

Thanks for sharing the file link. I was able to open this file without any error/warning messages. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[blaykek70520937]

@Anubhav M did the attached pop-up window [Verifying access to '\\IDNA-FS01\Public'] occur when you opened the file? As I mentioned in previous post, I can open the file OK, but since illustrator is searching for the original path to file location of the embedded images (a path to an old server that no longer exists), there is some lag issues and save time can take several minutes.

This issue occurs for all the designers on my team when they open the file as well, on both Mac and Windows operating systems.

@Ton Frederiks is asking the same question that I am: why is Illustrator trying to search for the location of embedded images?

If I relink the images in the file and embed them, the issue is resolved. However, I would have to relink THOUSANDS of images in HUNDREDS of different files. So this is not a feasible solution.

[Anubhav M]

Hello @blaykek70520937,

Thank you for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

[Ton Frederiks]

I can see the entire path to the original file in the File Info > Raw Data 

<rdf:li rdf:parseType="Resource"> <stMfs:linkForm>EmbedByReference</stMfs:linkForm> <stMfs:reference rdf:parseType="Resource"> <stRef:filePath>\\IDNA-FS01\Public\CAP Sportula\PRODUCT DEVELOPMENT\StadiumView Product Line-up\3-Layer StadiumViews 3D Picture Frame\0_Design Builds &amp; Assets\Arizona Cardinals\Assets\Arizona Cardinals SV-3L Picture Frame Ring 2.tif</stRef:filePath> </stMfs:reference> </rdf:li>

I wonder why Illustrator saves this info in the metadata when the image is embedded?

[RangerZee]

I am having this same issue. All my links are embedded but I still get the pop up "verifying access to".

We deleted this server and created a new one, so this location does not exist at all. 

Any solutions would be extremly helpful!

[Anshul_Saini]

Hi @RangerZee,

Thanks for reporting this issue. The bug has been logged, and the team is currently investigating it. If needed, we may reach out to you for further details.

In the meantime, could you please update Illustrator to version 29.3 and let us know if you’re still experiencing the issue? Your feedback will help us narrow down the problem.

We appreciate your patience and will keep you updated!

Best,

Anubhav

[RangerZee]

I am still experiencing this issue, but not as often before the update.

[Anubhav M]

Hello @RangerZee,

Would it be possible to have a debug session with us? If yes, kindly share your Adobe ID, phone number, your timezone, and time (in a timespan of a few hours) to contact you via DM, so we can investigate this further.

Looking forward to hearing from you.
Anubhav