• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

AI icon problem following illustrator update

New Here ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

After updating Illustrator from 26.2.1 to 27.2, the icons in my AI files appear as if I did not have the software.
Do you have a solution please.

Sincerely

TOPICS
Bug

Views

146

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

Without any system info nobody can advise on how to fixed your busted file associations. Anyway, you could just look it up in a web search. That's just basic computer stuff.

 

Mylenium

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

The guy went to all that trouble of creating a profile, uploading a cute octopus, typing in his query, and that's all your gonna give him? (Although, you were really quick).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

Can you tell us how the icons appear?

If they don't have the proper AI icon, then your system has not connected the file type with the app. You can change that in your system, so it knows where AI files belong.

If the icons do not show a preview any longer, then maybe you are using Windows and Windows does not have that functionylity. You need a system extension for it to work. On Mac Ventura it's possible, but you need to hack a little.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

Copy link to clipboard

Copied

LATEST

Hello @Jérôme22071985hvy9,

 

Sorry to hear about this experience. Would you mind reassociating the AI file type (Windows / macOS) and checking if it helps?

 

Looking forward to your response.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines