AI not allowing saving or export - The file could not be written due to an error

[Shannon24941928qusj]

I cannot save or export any projects from AI - I go to save/export and I get the error attached.

'The file could not be written due to an error'

I have tried updating to the latest version and that didn't fix anything. I also tried the preferences > file handling > unticked save in background but no help.

This is driving me mad and I cannot get any work done - please help! 

[Monika Gause]

Which version, which system?

Exactly what are you trying to save exactly where using which function?

[Shannon24941928qusj]

Adobe Illustrator, Version 26.3.1

I am trying to save a project I created in Adobe - trying to save it as an adobe file and then export it to JPEG. Not working and getting an error message.

[Monika Gause]

An adobe file - so you want to save as an AI file?

Where? On your local disk?

Does Illustrator have the necessary privileges?

[Anubhav Majumder]

Hello @Shannon24941928qusj,

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, please try saving the file to the internal hard drive and check if it works.

Also, try running Illustrator under a different administrator account for Windows / root user account for macOS and share your observations.

Looking forward to your response.

Thanks,

Anubhav