Ai "Can't save the illustrations. You do not have enought access privileges. ID: -5000"

[Keyji19]

Hello everyone 👋 

(sorry for my bad English, it's not my first language)

I was using my Ai 2023 as usual when suddenly I got the error message saying that Ai can't save my illustrations because I don't have enough access privileges ID: -5000 when I tried to save my file to my macbook. I don't know what triggered it because it never happened before and i was so confused...

I've been following the tutorial that I could find here, saying that we should change the system preferences and make Ai have full disk access i already restarted my laptop too but it didn't seem to work... and I'm getting desperate because I need to submit my assignments 😭 anyone knows how to resolve this? 

I really appreciate it, thank you so much!

[dDembicki]

Have you tried this fix, from Apple? Assuming you're on a Mac. 

https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

And, you went into system settings > privacy > full disk access, clicked on the plus sign at the bottom, and added Illustrator? That requires an admin password, FYI. 

If you've done both those things, or you're on a PC, I don't have anything to add. You might consider posting in the Apple Support forums. Sounds like an OS thing. Good luck!

[Keyji19]

Hello!  Thank you for your answer!

and yes I have tried both things plus restarting my macbook and it still doesn't work unfortunately 🤦‍:female_sign: 

anyway, thank you for your advice! might post this issue in the Apple Support forums if I still can't fix this. Cheers!

[Anubhav M]

Hello @Keyji19,

I'm sorry to hear about your experience. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this guide (https://adobe.ly/3VuaOIH) to see if they help.

Looking forward to hearing from you.

Thanks,

Anubhav

[Anubhav M]

Hello @Keyji19,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav