Ai vers 28.7.1 - Glyphs show up, but cannot be selected

[Glenn305505337i2a]

Using Illustrator version 28.7.1...  I am working on a document from approx. 1-1/2 years ago that I created and saved.  Trying to work with it today, the type Glyph choices (that were saved 1-1/2 years ago, using a font that owned then, and that I still own) do show up.  But, when you attempt to select the glyph of your choice by double-clicking on it, Illustrator will not allow the change to be made; in fact, nothing happens.  I did check the Glyph window, and "Alternates for current selection" is chosen, as per a suggestion that I saw from the Adobe Community.   I also checked my Illustrator -> Preferences -> Type, and the box for "enable missing glyph protection" is checked, which was also a suggestion from the Adobe Community.   In case it matters, the font is called "Balford Shadow", and was purchased from "My Fonts".  I don't understand why I was able to save this project with the desired glyphs intact 1-1/2 years ago, but today when I opened it, the glyphs I chose back then no longer show properly in the artwork, and although they show up as choices in the glyph window, they cannot be selected.  Please help if possible!  Thank you very much!

[Anubhav M]

Hello @Glenn305505337i2a,

I am sorry to hear about your experience. Would you mind sharing a public link to a sample file after uploading it to Dropbox/Google Drive/etc. and a screen recording of your workflow and the problem (https://adobe.ly/3XOsVKg), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[Glenn305505337i2a · Accepted solution]

Thank you so much for acknowledging my glyph issue.  Somehow, the glyphs are now working properly today.  When I had this problem 2 days ago, I probably should have just closed Illustrator down and then relaunched it and tried again.  I apologize for wasting anyone's time or resources on this matter.  Thank you again, -Glenn