• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Alert about not enough memory

New Here ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

I can't open two files at same time. The alert is "Not enough memory to open illustration".
I must close one to open another.

TOPICS
Performance

Views

337

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 30, 2023 Mar 30, 2023

Hello @tommasoilgrafico,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying the steps shared in this article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correc

...

Votes

Translate

Translate
Adobe
Community Expert ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

Are these large files?

How much RAM do you have in your computer?

And do you have enough free space on your harddisk?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

16GB RAM
Problem occurres since a month with small and large files too. The same files before worked correctly.
I've tried to disinstall and reinstall AI but unfurtunately it still the same.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 21, 2023 Mar 21, 2023

Copy link to clipboard

Copied

Try if going back to a version that worked helps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

LATEST

Hello @tommasoilgrafico,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying the steps shared in this article (https://helpx.adobe.com/illustrator/kb/not-enough-memory-illustrator-cc.html). If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines