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All file contents white/transparent

New Here ,
Feb 04, 2025 Feb 04, 2025

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MScreenshot 2025-02-05 at 00.09.30.pngScreenshot 2025-02-05 at 00.09.38.png

My document was being all buggy (would move an object and it would appear in the new position but also in the original position) so I saved and reopened my project to see everything was white? All my images, shapes and text are white but in the layer panel everything is showing normal and when I click on text for example, it shows its the colour it's supposed to be in the properties (NOT WHITE). I've tried pixel preview, show/hide edges I don't know what's going on

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Adobe
Community Expert ,
Feb 05, 2025 Feb 05, 2025

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When was the last time you rebooted that computer?

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Tried restarting my computer multiple times and nothing changed sadly 

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Community Expert ,
Feb 05, 2025 Feb 05, 2025

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Is this happening with just one document or with any that you open? If it is doing this with all documents then try resetting your Illustrator preferences. This will reset the program to its defaults and hopefully fix the issue.

To do so on a Macintosh:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults. 

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Hi thanks for the reply! So I tried this to no avail. It's only this one file thats being buggy. It might just be my old 2018 Macbook Air not being able to handle all the graphics.

 

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