All 'TEXT' (not a specific font) is missing on opening file

[Azem28858473q9q6]

I spent yesterday making a large file in Illustrator using a font that is supplied by Adobe called 'Poppins'. The font is still present in my Creative cloud font management.

The preview of the file shows the text present, when I open the file the text is missing. 

There is no font replacment, the text and all its varibles are totally missing, there are empty text boxes.

Adobe Support refuse to help as its a weekend and apparently we dont pay for support at weekends!?! This is also a suprise to me.

Has anyone had this issue of missing text?

If so please let me know how you resolved this. 

USEFUL INFO: 

Im using the lasterst version of everything on a mac M1 with 16gb of Ram, Im not using any font management software, its not a layer being covered or a white text on white background issue... there text is totally gone when opening the file.

Its not a fact I didnt save as there is 12 pages here with text and imagery, all the other elements and imagery are present, these were added and saved after most of the text was placed. 

I have added the previe that dispalays the text and the open file with it missing. 

I have rebooted and cleared my pRam on my mac, check for updates etc, etc. I feel this is a bug. 

[Larry G. Schneider]

If you view this in Outline View, is the text there. There are a number of layers with the eyeball off. Is this correct?

[Azem28858473q9q6]

Hey thanks for the suggestion.... No text in outline mode either... there are empty text boxes even in outline mode. (Image Attached)

Those are other layers of that are hidden have other text, the text has dissapeared from all of them.

[Azem28858473q9q6]

OK... so i put the text in agian.... now the file refuses to save.

It says there is an error with the file (REAAALLY) then tells me to send Package to Adobe, then when i do this it tells me I have to save the file before i can do this.... so im in a loop.

[Larry G. Schneider]

Let's try and see if we can get some help.  @Anshul_Saini  can someone look at this please?

[Azem28858473q9q6]

SO, I resolved this by unistalling Illustrator, shutting down and rebooting, then reinstalling. I think is an error with an update not compleating or going rogue. However, I have 18 varients of this font family in my CC Adobe Font manager but only 6 show in Illustrator. In the Adobe Font manager (within my creative cloud app) all 18 show as all available for Adobe and all other applications.

[Larry G. Schneider]

Thanks for the update.

[Bobby Henderson]

The Poppins type family (18 fonts) can be downloaded from the Google Fonts web site. It might be worth it to try testing out that version to see if all 18 fonts appear in the Illustrator font menu on your computer system. Be sure to deactivate the Adobe Fonts version first to avoid any conflicts.

I've seen some odd technical problems with fonts in Illustrator. More often than not those fonts are usually ones from Google, but I've seen issues with commercial fonts I've purchased as well. I believe those issues on my own computer system are caused by some other factors, such as a rival graphics application to Illustrator (CorelDRAW) as well as possible bugs in the font files themselves. If I launch Illustrator without that other application running any font styles missing in the font menu are usually restored.

Sometimes I've been able to get around some glitches in fonts downloaded direct from Google Fonts by using the version hosted at Adobe Fonts instead. There are other cases where the font files from Google's site are the better alternative. I've also gone back to Google Fonts later and downloaded a new copy of a badly behaving font package and seen the fresh download behave properly.

[Anshul_Saini]

Hello @Azem28858473q9q6,

Thank you for providing such detailed information about the challenges you've encountered with Illustrator. It's evident that you've put in a significant effort to troubleshoot the issue. I understand how frustrating it can be when text elements mysteriously vanish from your project.

From your description, it seems you've covered quite a few bases in attempting to resolve this matter. Our support is indeed available during the weekend 24x7x365. If you encounter any issues on a weekend/holiday or any other day, I'd recommend you connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

The fact that the font 'Poppins' is still present in your Creative Cloud font management indicates that the font itself should not be the issue. I checked on my end, and I can see all the variants of the Poppins font in Illustrator.


Additionally, the preview displaying the text and its subsequent absence when opening the file indeed points toward something more intricate.

You've wisely ruled out various potential causes, such as layer visibility, the text being covered by other elements, and a potential white-on-white issue. The fact that text is missing even in outline mode suggests that this is more than a mere display issue.

The steps you've taken, like rebooting, clearing PRAM, checking for updates, and even uninstalling and reinstalling Illustrator, are logical and typically effective solutions. The situation you faced where the file refused to save due to an unknown error is perplexing. This has been reported by many users in the past but with no reproducible steps, which makes it harder for the product team to fix it permanently. As a workaround, saving the file as a cloud document should resolve the issue just in case you encounter the issue in the future.

I'm relieved to read that you managed to find a resolution by uninstalling Illustrator, rebooting, and then reinstalling the software. Your resourcefulness is remarkable, and it seems you've skillfully navigated a complex situation.

The fact that you've shared your journey, including the difficulties and eventual resolution, is highly valuable to the community.

Remember, this community is here to support you whenever you encounter any more questions or obstacles. Your insights might just be the key that another user needs someday. I hope your future creative endeavors are met with smooth sailing and unobstructed workflows.

Wishing you all the best,

Anshul Saini