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Alt+ my mouse wheel to zoom

New Here ,
Feb 27, 2025 Feb 27, 2025

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with last updates, versione 23.3.1

Alt+ my mouse wheel to zoom is really slow; it freeze and then restart

 

Anyone with same problem?

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Adobe
Community Expert ,
Feb 27, 2025 Feb 27, 2025

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Which system is it?

What mouse is it? Does that mouse need a special driver?

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New Here ,
Feb 27, 2025 Feb 27, 2025

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Windows 11
Graphics NVIDIA 3060
Mouse Logi MX ERGO

all driver updates.

I notice the problem from the last Illustrator update

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New Here ,
Feb 27, 2025 Feb 27, 2025

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the problem in when you scoll with mouse wheel, also without holding alt key.
It starts to scroll (up or down) and after the first step freeze for about 2 seconds and then continue to scroll

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New Here ,
Feb 27, 2025 Feb 27, 2025

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I've tried with another mouse. Same problem

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Community Expert ,
Feb 27, 2025 Feb 27, 2025

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Do you also have a graphic tablet connected?

Does the mouse have a special driver?

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New Here ,
Feb 27, 2025 Feb 27, 2025

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Disabling the GPU makes it work normally (though more slowly, of course),
so the problem is there. The type of mouse has nothing to do with it.

I also tried updating all possible drivers...
The only thing that actually changed was the Illustrator version.
Let’s hope they fix it.

thanks for your reply

 

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Community Expert ,
Feb 27, 2025 Feb 27, 2025

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LATEST

If you want them to look into it, please report it to https://illustrator.uservoice.com

 

 

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New Here ,
Feb 27, 2025 Feb 27, 2025

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If I set View>Outline
zero problem.

ps.

sorry for too many messages in few minutes

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