An unknown error has occurred

New Here ,
Dec 21, 2021 Dec 21, 2021

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Hello!

With every illustrator file I try to save I get an error that reads "an unknown error has occurred" and the file won't save at all, anywhere. I have tried different formats and printing it too, does not work either.

I have uninstalled and reinstalled with same problems. I work with windows 11.

Can anyone help me?

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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IAMS,

 

What happens if you reset the preferences, following the instructions here?

 

https://helpx.adobe.com/illustrator/using/setting-preferences.html#settng_illustrator_preferences.

 

You can also take a backup of the folders in case you want to. Location is mentioned in the article.

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New Here ,
Dec 21, 2021 Dec 21, 2021

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Thank you for answering, sadly this has not worked.

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Adobe Community Professional ,
Dec 21, 2021 Dec 21, 2021

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You are welcome, IAMS.

 

I hope one of our Adobe friends sees this soon.

 

@Ashutosh_Mishra ?

 

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