App crashes when using the eyedropper

[Gerrys]

I see there is a longer distant past chat about this but today and twice in succession the app crashed while employing the eyedropper tool on the second occasion I lost the work (no big deal as I have a copy). Why is this happening and is the Adobe team aware? 

[Anubhav M]

Hello @Gerrys,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/3FdMEOh) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here, so I can check it with the team. The steps are shared here: (https://adobe.ly/3SEilTY).

Looking forward to hearing from you.

Anubhav

[Gerrys]

Hi Anubhav a crash report was sent but nevesave them. My device meets recommended spec. I have just reinstalled after another crash!

[Gerrys]

Hi in doing a search for the settings preferences (which by the way I couldnt find) I located a Crash recovery log.

 

[Anubhav M]

Hello @Gerrys,

It seems the crash report has not been submitted yet. Are you using the same email address for your Adobe ID as the one on the community? If not, kindly share your email address here or via DM. Also, kindly try all the suggestions shared in the article and share your observations.

Looking forward to hearing from you.

Anubhav

[Gerrys · Accepted solution]

Hi Anubhav just to close the loop on this. Prompted by a complete crash of my iMac requiring action to wipe my hard drive I bit the bullet and invested in a new more powerful device. With 33GB RAM andan external 2TB SSD I am no longer experiencing the crashes I had before so we can say this issue is closed. I have though had to reload all my Apps and in the process have encountered some issues. Notably missing colour profiles in Color Look Up. I attach a screenshot. I realise I am starting a new issue but I cannot easilly find where I go to commence a fresh post. Thanks.

[Anubhav M]

Hello @Gerrys,

Please start a new conversation here for the missing color profiles here: (https://community.adobe.com/t5/illustrator/ct-p/ct-illustrator?page=1&sort=latest_replies&filter=all...)

Anubhav