app not responding

[yokbisayok]

after i updated the adobe illustrator app to version 27.7, i got an error when i tried to save the file again. the adobe illustrator application experienced a not responding and the file containing my client's logo just disappeared. I am very disadvantaged by this. The logo file has been made and is in the process of being sent to the client.

[yokbisayok]

I have also checked the files in recovery and the result is the same empty file

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community bugs">

[Monika Gause]

This does not load.

Did you reset the preferences when or after updating?

Where are you trying to save?

[Anubhav M]

Hello @yokbisayok,

We understand how frustrating it can be to not be able to save your work when working on an important project in Illustrator. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try reverting to an older version of the document (https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html) and check if it helps.

Also, check the Autosave and Recovery settings in Illustrator (https://helpx.adobe.com/illustrator/kb/recover-files-after-crash.html#:~:text=Manage%20settings%20fo...) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[yokbisayok]

I've been setting up the recovery feature for a long time, and this is the
first time I've had a crash when trying to save data again. before I
updated, it was safe, there were no problems at all, when I just updated to
version 27.7, I immediately continued the project from the client and when
I saved again, suddenly the application was not responding and the data in
the file was lost somewhere. even if it crashes the file in it is not empty
because I saved it before.

[Monika Gause]

Do not get yourself into a situation where you have to rely on the Recovery feature for more than the last 20 minutes.

It's the weekend. Can you retrieve an earlier version of the file?