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after i updated the adobe illustrator app to version 27.7, i got an error when i tried to save the file again. the adobe illustrator application experienced a not responding and the file containing my client's logo just disappeared. I am very disadvantaged by this. The logo file has been made and is in the process of being sent to the client.
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I have also checked the files in recovery and the result is the same empty file
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
<"moved from using the community bugs">
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This does not load.
Did you reset the preferences when or after updating?
Where are you trying to save?
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Hello @yokbisayok,
We understand how frustrating it can be to not be able to save your work when working on an important project in Illustrator. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try reverting to an older version of the document (https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html) and check if it helps.
Also, check the Autosave and Recovery settings in Illustrator (https://helpx.adobe.com/illustrator/kb/recover-files-after-crash.html#:~:text=Manage%20settings%20fo...) and share your observations.
Looking forward to hearing from you.
Thanks,
Anubhav
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Do not get yourself into a situation where you have to rely on the Recovery feature for more than the last 20 minutes.
It's the weekend. Can you retrieve an earlier version of the file?