Apple Pencil not working with Adobe Illustrator

[diegom91085902]

Hi All, my Apple Pencil is no longer working when mirroring with my Adobe Illustrator, any idea what the issue may be? Thanks a lot!

[Anubhav M]

Hello @diegom91085902,

Sorry to hear about your experience. Are you using Sidecar to mirror your display from your Mac? If yes, kindly try restarting your devices and then relaunching Illustrator to see if it helps. If the problem persists, kindly share more details, such as the OS/Illustrator version, device model, and a screen recording of the problem (if possible) so we can better assist you.

Alternatively, try using Illustrator on the iPad (https://adobe.ly/3PQptvr) and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[diegom91085902]

Hello Anubhav,

I've already restarted everything and still no solution.

FYI, I'm just mirroring my main display to the iPad. I used to use my Apple Pencil from the iPad and it worked perfectly... but now it is not working any more. 

OS Sonoma 14.4.1 (23E224)

Adobe Illustrator 28.4.1

Any ideas?

D

[meadows.enk]

I've been using screen mirroring to iPad so I can use Apple Pencil in Illustrator for years with no issue. But now it's not working. Pencil works fine in Illustrator on iPad, but when mirroring my MacBook Pro to the iPad, it won't register any input from the Pencil. Restarted both devices, no improvement.

MacBook Pro 14" M1Pro

iPad Pro 11" 2021 (A12Z)

[Anubhav M]

Hello @420meadows,

We understand that encountering technical issues can be frustrating. Would you mind trying to install an older version of Illustrator (https://adobe.ly/3Qco7vr) to check if it works?

Looking forward to hearing from you.

Thanks,

Anubhav

[meadows.enk]

My iPadOS and macOS installations were apparently incompatible. Updating both fixed the issue. I didn't need to revert to an older Illustrator build.

[KianaKidder]

I am having the same issue with the apple pencil not working when sharing the screen to my iPad. Have you figured out how to fix it? 😞 

[diegom91085902 · Accepted solution]

Hi, I updated my iPad OS and maybe also MacOS (don't remember) and tried again and it is now working properly...

[meadows.enk]

The same solution worked for me. I had updated iPadOS or macOS but not the other, and they had some incompatibility as a result

[determined_Gem16B8]

Hi all,

Apple Pencil not working with illustrator 3.0.6 on iPad Pro 19.5 - 5th generation on os17.5.1. 
How to solve this? Thanks 

[Anubhav M]

Hello @determined_Gem16B8,

Sorry to hear about your experience. Would you mind disabling Zoom under Accessibility settings and checking if it helps?
If the problem persists, kindly share a screen recording of the problem so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[determined_Gem16B8]

Hi, thanks for quick reply. no Zoom on the iPad. 
video showing me clicking on a function. Nothing happens. And I have the same issue with Fesco. I have post for that one too with a video. 

thanks

[Anubhav M]

Hello @determined_Gem16B8,

Thanks for confirming the details. Would you mind checking out the steps in this article to confirm if Zoom is disabled (https://adobe.ly/4es6AtL)? Also, kindly reshare the screen recording of your entire workflow by following the steps here: (https://adobe.ly/3zfZ1Gs).

For Fresco, kindly try updating to the latest version of Fresco 5.6.5 and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[determined_Gem16B8]

Hello again, 

nothing is working. I did all I could at this point including updating Fresco, etc... see screenshots for validation. I found on the apple community people having issues with the Apple Pencil that related to the Mac OS. Is it relevant? I am just the user struggling here. 

[Monika Gause]

Hello again, 

nothing is working. I did all I could at this point including updating Fresco, etc... see screenshots for validation. I found on the apple community people having issues with the Apple Pencil that related to the Mac OS. Is it relevant? I am just the user struggling here. 

By @determined_Gem16B8

So you are having issues with Fresco, not with Sidecar and Illustrator?

[determined_Gem16B8 · Accepted solution]

Hi, regarding Fresco that I updated and it helped. I found the problem which was the Apple Pencil that got fix at the Apple Store. So all is solved now. Thanks for your help and support.