Application freezes on Copy and Paste

[Deep Agheda]

It takes too long for me to copy and paste objects in Illustrator. and not in all files, but some specific files are revealed; there is too much time spent copying and pasting, and there is one problem displayed when I open the file. I've shared some screenshots of the errors with you below.

<Title renamed by MOD>

[Ton Frederiks]

It looks like you reported a similar problem in March, did you share the files with Adobe as mentioned in the message?

[Deep Agheda]

Yes! I already shared in March. But this is a fresh file with the same error. I've shared another file with you.

• However, there are uploading errors shown. The file cannot be uploaded as an attachment. Please check and let me know what I should do to share it with you.

[Deep Agheda]

ERROR

[Ton Frederiks]

This is a user forum and we are not Adobe.

Did you share the file with Adobe as asked in the error message?

[Deep Agheda]

No! I haven't shared the file at file@adobe.com. Should I share with them? Please clarify step by step what I should do to share with them.

[Ton Frederiks]

I would use the Click here button. I don't have the problem, so I cannot see what is behind the button.

[Deep Agheda]

I've done sharing with "file.adobe.com"; now please clarify what I need do. Should I wait for his responses or any assistance from your end.

[Deep Agheda]

The attachment file format is AI.

[Abhishek Rao]

Hi @Deep Agheda,

Thanks for the update! Could you please confirm the version of Illustrator you're currently using and share your operating system details? Also, do you remember which version of Illustrator was used to originally create the affected file?

To rule out any user account-specific issues, please try testing the same file in a new local admin user account and let us know if the issue still occurs. Here’s how you can create one:
Mac – https://adobe.ly/3ZST8sY
Windows – https://adobe.ly/4mYBH4q

Also, it would be really helpful if you could share a short screen recording showing the slowness and the steps you’re performing when the issue appears. Feel free to upload a sample file to any public cloud sharing service (Google Drive, Dropbox, etc.) and post the link here. If the file is confidential, you can send it via DM on the community by clicking on my name > Message.

Looking forward to your reply!

Abhishek

[Deep Agheda]

Hello, @Abhishek Rao 
I've attached a video of the issue with hanging while copying and pasting. Another problem message appears upon opening the file. Please review the video and file mentioned below.

OneDrive Link mentioned below.

ADOBE ILLUSTRATOR ERROR

[Abhishek Rao]

Hi @Deep Agheda,

Thanks so much for sharing the file and the video.

I was able to download the file, but I'm encountering the same error message on my end while trying to open it. Just to narrow this down a bit: were you previously able to open this file without issues, or did this problem start recently? 

I've shared the file with the team for further investigation and will keep you posted as soon as I hear back from them.

Appreciate your patience in the meantime!

Abhishek

[Deep Agheda]

No, initially, the file opened normally. After 2-3 times of opening, the problem appears repeatedly.

[Abhishek Rao]

Hi @Deep Agheda,

Thanks so much for confirming that. A bug has now been logged for this issue, and our engineering team is actively working on identifying the root cause and developing a fix. I'll make sure to keep you posted here with any updates as soon as I hear back from the team.

Appreciate your continued patience, and thank you again for all the details you've shared so far!

Abhishek 

[Deep Agheda]

Hello, @Abhishek Rao 
I have the same problem in another file, which is attached below. I copied a single text to another file, and the new file is now affected in the same way that I shared with you previously. 

New File Name: LBL_DOM_CG_BODYWASH_CHERRY_BLOSSOM_100_ENG_MFG_300525

Error Video File Name: Desktop 2025.06.16 - 09.12.11.03

OneDrive link mentioned below.

ADOBE ILLUSTRATOR ERROR

[Anubhav M]

Hello @defaultyrfgv5zctte6,

Thanks for sharing the sample files. I have forwarded this to the product team for further investigation. I will update this thread as I have more info.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Deep Agheda]

Dear @Anubhav M, there are no errors displayed, however could you please solve this error as soon as possible? This file has affected other files.